Shipping policy
FREE SHIPPING on orders $50+
FLAT RATE Shipping $7 on orders under $50
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 3–4 business days within the US. So a total of 6-11 days until you get your purchase.
My order should be here by now, but I still don't have it. What should I do?
First check your tracking information sent to your email.
Before getting in touch with us, please help us out by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address
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Ask your local post office if they have your package
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Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@stridecoastal.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@stridecoastal.com.
I received a wrong/damaged product, what should I do?
No problem, we offer the 100% BEACH JOY GUARANTEE. If your purchase arrives damaged, the wrong item arrives or if it just doesn't bring you beach joy, we'll make it right.
To help us resolve this for you quickly, please email us at support@stridecoastal.com within a weeks' time and include your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!