Refund policy

Stride Coastal Refund & Return Policy

Last Updated: May 27, 2026

How returns work at Stride Coastal

Every piece is printed and assembled when you order, so returns work a little differently than at a typical retailer. Whatever the situation, the first step is always the same: email support@stridecoastal.com. I'll respond with the right next step within a business day.

If your order arrives damaged, wrong, or with a print defect

Email support@stridecoastal.com within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear, well-lit photos showing the problem plus the whole piece (multiple angles help)

• Whether you'd prefer a replacement or a refund

A replacement (or refund) is on the way at no cost to you. You don't need to return the original — keep it, donate it, or recycle it.

If your package is lost in transit

If 30 days have passed since the estimated delivery date and your order hasn't arrived, email support@stridecoastal.com with your order number. A replacement is on the way at no cost — no need to do anything else.

If your order arrives correctly but you don't love it

Email support@stridecoastal.com within 30 days of delivery with your order number. I'll send you the return address.

Once the piece arrives in original condition, I refund the product cost within 5 business days. You cover return shipping, and original shipping costs are not refunded.

What's not covered

• Returns or claims after 30 days from delivery

• Damage caused after delivery

• Items returned without prior contact (always email first so I can confirm the right return address)

Refund timing

Once a returned piece arrives or a replacement is confirmed, refunds process within 5 business days. Depending on your bank, the credit may take another 3–7 business days to appear.

Questions

Email support@stridecoastal.com